FAQ

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Frequently Asked Questions

Amber Tradings portal is your personal gateway where you can open investment accounts, upload your verification documents, deposit and withdraw funds.

To open an account, click the “Open Account” button in the top right of our website. Follow the steps and upload your documents for verification.

In order to verify your identity, we need a copy of your valid Passport, National ID card or Driver’s Licence. We’ll also need a recent (within the last 3 months) proof of address, such as a utility or bank statement in your name.

Amber Tradings is a regulated brokerage. As part of the regulation, we are required to comply with 'Know Your Customer' (KYC) requirements. We would require your Identity documents to complete KYC. Regulation has strict rules about how we keep your identity documents safe.

In “My Account”, click on “Withdraw Funds” and fill out the form in order for us to process your request. Please note that we are unable to transfer funds to third party accounts, so sometimes, we might ask for additional information about the account in order to verify the withdrawal.

Yes, your funds are held in a Segregated Client Account at the Commonwealth Bank of Australia. The funds you hold with Amber Tradings can only be returned to you and cannot be used for any other purpose.

We take privacy very seriously at Amber Tradings, and will never share your information with third parties for marketing purposes. We may use your information to make further enquiries about your identity and to prevent fraud.

If you’ve forgotten your password, simply click “Forgot Password?” on the Login page. We’ll then send you an email with instructions on how to change it!